Shipping & Delivery

How do you handle damaged or missing orders?

Every shipment is fully insured. If your package is lost or damaged in transit, we will replace it at no cost to you. Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item.

What happens if my delivery failed?

If a delivery fails, the shipping carrier will attempt re-delivery. You may receive instructions on how to pick up your package from a local carrier facility. You can also update your address with the carrier if needed. We are not liable for shipping and delivery delays caused by shipping carriers, customs, or other events outside of our control. For more information, please see our shipping policy: https://relievahealth.com/policies/shipping-policy

How do you resolve address issues?

We use the shipping address you provide at checkout. If you need to correct your address before your order ships, please contact us as soon as possible. Once the order has been processed for shipment, we may not be able to make changes.